Spanish Chamber of Commerce in the United Kingdom

Tag: Dale Carnegie

EFFECTIVE COMMUNICATIONS AND HUMAN RELATIONS PREVIEW

On Tuesday, 14^th June we held the workshop “Effective Communications and Human Relations Preview”, organised in collaboration with Dale Carnegie, Benefactor member of the Spanish Chamber. This two-hour workshop provided attendees with useful tools and techniques that would help them communicate more effectively and strengthen interpersonal relations.

Our Secretary General, Igor Urra, gave a warm welcome to all attendees on behalf of our institution and gave the floor to Ms. Alina Maraghelis, the speaker for this session.

Ms. Alina Maraghelis, the speaker from Dale Carnegie Training.

To kick off, she introduced the objectives of Dale Carnegie’s programme and talked about the three essential aspects to keep in mind in order to achieve success, what is also known as the Triangle for Success or Pyramid of Success: Skills, Knowledge and Attitude.

After that, Alina briefly highlighted the importance of using memory links while communicating. This explanation was followed by some practical exercises in which attendees were put to the test and had to remember the name of the rest by linking them to images and ideas.

All the participants had the chance to put into practice their memorization skills with some practical exercises.

Taking as a reference Dale Carnegie’s “How to Win Friends and Influence People”, she went on to explain the main principles that apply if we are to improve human relations in an effective way and mentioned how emotional and behavioural changes in individuals lead to better results in their communication styles.

Once the session finished, Alina encouraged attendees to share their thoughts and comment on her contributions. The Q&A session provided participants the opportunity to enquire further on how to enhance relationships and foster cooperation at working environments.

The attendees during the Q&A session.

Before the event was over, participants were invited to enjoy the breakfast, time when both the attendees and the speaker were able to discuss further the ideas the session had covered over a cup of coffee.

We would like to thank all attendees for joining us and particularly to Ms. Alina Maraghelis from Dale Carnegie for delivering again such an interactive and productive presentation on effective communications and human relations.

If you want to find out other activities that the Spanish Chamber of Commerce is organising, we encourage you to keep an eye on our UPCOMING EVENTS section within our website. In addition to this, you can also subscribe to our weekly newsletter in order to receive updates with our events.

30/06/2016
High Impact Presentations April 2016

On Thursday 21^st April we had the pleasure to hold another session of the workshop “High Impact Presentations”, organised in collaboration with Dale Carnegie, Benefactor member of the Spanish Chamber.

Due to the positive response we had from the November session of this activity, this new workshop allowed a new set of attendees to improve their public speaking skills in order to communicate ideas in an effective way and get their message across any audience.

The workshop took place one again at our premises, where Ms. Alina Maraghelis was responsible for delivering this highly interactive and practical session. To begin with, Alina made a brief introduction to the issue of the fear that some people experience while they are centre stage and asked the attendees why is so difficult for us to present in front of an audience. Afterwards, the event focused on how to cover those weaknesses, for which Alina provided some practical tips attendees then went on to practice.

Mr. Igor Urra welcomed attendees on behalf of the Spanish Chamber and thanked Ms. Alina Maraghelis (standing on the left) and Dale Carnegie for delivering this session for our members.

She highlighted the importance of making the presentations stimulating, so both set out some practical exercises in order to synchronise the visual, verbal and vocal aspects to make the message across and cause a good impression from the very first moment.

Each participant had the chance to make their own presentations which were then evaluated not only by the trainer, but also by the rest of the audience. Finally, they had the opportunity to get a feedback thanks to one-to-one coaching with personalised tips related to the gestures, tonality or posture. Alina emphasised the fact that even that the structure and content are important, the delivery is vital to make an impact because we, the ones who are giving a presentation, are the message.

All attendees had the chance to deliver a presentation and receive feedback on their public speaking skills.

At the end of the workshop and after the Q&A, the participants had some time to mingle while enjoying a nice breakfast. We would like to thank all attendees for their active participation as well as Alina Maraghelis and our Benefactor member Dale Carnegie for this productive workshop.

Last but not least, we encourage you to keep updated on all the activities of the Spanish Chamber by visiting our UPCOMING EVENTS section. You can also subscribe to our weekly electronic newsletter in order to receive updates on the latest activity of the Chamber!

25/04/2016
SALES TO WIN CUSTOMERS AND BUILD RELATIONSHIPS

On Wednesday 2^nd March we held the workshop “Sales to Win Customers and Build Relationships”, organised in collaboration with Dale Carnegie, Benefactor member of the Spanish Chamber. This two-hour workshop was the perfect occasion to show the participants how to increase their sales and build strong relationships with their desired clients.

Our Secretary General, Igor Urra, gave a warm welcome to all attendees on behalf of our institution and gave the floor to Ms. Alina Maraghelis, the speaker for this session.

Ms. Maraghelis started with a short exercise and asked the attendees to introduce themselves to break the ice and bring out in them the confidence needed when working in sales to connect with customers.

Ms. Alina Maraghelis showing participants how they can increase their sales.

Afterwards, she introduced the Dale Carnegie Sales Model, which has been proved to be successful in every sales process. She highlighted that when calling clients, it is essential to do some research beforehand and try to gather as much relevant information as we can in order to meet their needs because we always sell more from the relationships that we already have.

After presenting this information, Ms. Maraghelis remarked the importance of identifying the Unique Selling Proposition (USP) of each business in order to differentiate it from competitors and overcome buyer hesitation. This explanation was followed by some practical exercises in which the attending representatives had the chance to share their thoughts and analyse the relevant benefits for a specific client of theirs.

The attendees for this session listened attentively to the speaker’s explanations.

To conclude the workshop, she showed the participants how they could increase their sales by learning the “Questioning Model” and provided some questioning skills in order to be more proactive in their meetings. She encouraged them to think about the individual motive for each client when they buy and try to listen to them in order to make connections which may result in successful sales.

After the explanations, Alina encouraged attendees to share their thoughts and comment on her contributions. The Q&A session provided participants the opportunity to enquire further on how to understand the particular needs of each client and to consider what it would mean to them at personal level.

All participants had the opportunity to exchange their oppinions and do some practice in order to connect with their customers.

Once the session finished, participants were invited to enjoy the breakfast; time when both the attendees and the speaker were able to discuss further the ideas the session had covered.

We would like to thank all attendees for joining us and particularly to Ms. Alina Maraghelis from Dale Carnegie for delivering again such an interactive and productive presentation on sales.

If you want to find out other activities that the Spanish Chamber of Commerce is organising, we encourage you to keep an eye on our UPCOMING EVENTS section within our website. In addition to this, you can also subscribe to our weekly newsletter in order to receive updates with our events.

11/03/2016
HIGH IMPACT PRESENTATIONS

On 26^th November we had the pleasure of holding the seminar “High Impact Presentations”, organised in collaboration with Dale Carnegie, Benefactor member of the Spanish Chamber. The aim of this event was to improve public speaking skills in order to communicate ideas in an effective way and get the message across to an audience.

The workshop took place at our premises, where Ms. Alina Maraghelis and Mr. William Perry, from Dale Carnegie were the trainers for this session. To begin with, Alina made a brief introduction on the fear that some people experience when they take centre stage and asked the attendees why it is so difficult for us to present in front of an audience.

The trainers created an interactive atmosphere during the session.

After that, the event focused on how to make up for weaknesses when it comes to public speaking and to this end they provided attendees with key tips, they were then requested to put into practice.

Both Alina and William highlighted the importance of making the presentations stimulating, so they set out some practical exercises in order to help participants synchronise the visual, verbal and vocal aspects to make their message come across in the right way and leave a good impression from the very first moment.

The trainers then emphasised the fact that even structure and content are important in a public presentation or speech, the delivery is vital to make an impact because the presenter is in fact the message.

The workshop provided participants with the opportunity to make their own presentations, which were evaluated by Alina and William. Finally, attendees had the opportunity to receive personal feedback as well as one-to-one coaching with personalised tips related to the gestures, tone of voice or posture each had used.

Participants had the opportunity to network after the workshop.

At the end of the seminar and after the Q&A, the participants had some time to mingle over tea and coffee.

We would like to thank all attendees for their active participation as well as the team of Dale Carnegie for creating a very enjoyable and dynamic atmosphere and for delivering such a practical and interactive workshop.

Last but not least, we encourage you to keep updated on all the activities of the Spanish Chamber by visiting our UPCOMING EVENTS section. You can also subscribe to our weekly electronic newsletter in order to receive updates on the latest activities of the Chamber!

03/12/2015

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