{"id":30430,"date":"2024-02-15T12:41:14","date_gmt":"2024-02-15T12:41:14","guid":{"rendered":"https:\/\/spanishchamber.co.uk\/?p=30430"},"modified":"2024-02-15T12:41:57","modified_gmt":"2024-02-15T12:41:57","slug":"konecta-integrates-bespoke-a-company-operating-in-south-africa-and-opens-a-site-in-texas-usa-multiplying-its-capabilities-for-english-speaking-clients","status":"publish","type":"post","link":"https:\/\/spanish.en-desarrollo.net\/es\/2024\/02\/15\/konecta-integrates-bespoke-a-company-operating-in-south-africa-and-opens-a-site-in-texas-usa-multiplying-its-capabilities-for-english-speaking-clients\/","title":{"rendered":"KONECTA INTEGRATES BESPOKE, A COMPANY OPERATING IN SOUTH AFRICA, AND OPENS A SITE IN TEXAS (USA), MULTIPLYING ITS CAPABILITIES FOR ENGLISH-SPEAKING CLIENTS."},"content":{"rendered":"

Madrid, February 2024<\/em><\/p>\n

Konecta<\/strong>, a world leader in the provision of Customer Experience services, has strengthened its positioning and presence in the English-speaking market with the integration of Bespoke<\/strong>, a UK-based company specialising in business process outsourcing activities, with production in Durban, South Africa. To add further to its English-speaking offer, Konecta<\/strong> has also opened its first operations site in San Antonio, Texas (USA).<\/p>\n

These two announcements consolidate the Spanish multinational’s geographic expansion strategy<\/strong>, and reinforce its proposition for the English-speaking market with a wide range of offshoring services. Through this expansion of its global footprint, Konecta<\/strong> is consolidating its position as one of the leading players in the sector worldwide, offering knowledge and experience in top-level CX BPO services to clients all over the world.\u00a0<\/span><\/p>\n

The deal with Bespoke<\/strong> will provide Konecta<\/strong> with clients in the utilities and retail sectors and also extend its talent base with more than 1,100 highly skilled professionals providing services in English, creating a solid foundation for future growth and development to meet high demand.<\/span><\/p>\n

\u00abThe integration of Bespoke<\/strong> brings additional expert talent in a key location,\u00bb says Mark Thomason, CEO of Bespoke<\/strong> and a pioneer in the South African BPO sector.\u00bb South Africa has established itself as a strong offshore services location for both major global brands, with a focus on the UK, Australia and the US. Our growth over the last four years is a reflection of this trend. By joining a global leader we will further accelerate our growth. My team and I look forward to joining Konecta<\/strong> and continuing our successful journey.\u201d<\/span><\/p>\n

Jes\u00fas Vidal, CEO of the Konecta Group<\/strong>, explains the multinational’s commitment to the English-speaking market and its expansion: \u00abFollowing our successful acquisition and integration of Comdata<\/strong>, we continue to expand our English offering. The addition of Bespoke<\/strong> to our portfolio further consolidates our position in the UK market and reinforces our commitment to global English offshoring. I am delighted to welcome the Bespoke<\/strong> team to Konecta UK<\/strong>. Their professionalism, dedication and hard work perfectly fit our company culture. This takeover offers a great cultural and geographic fit and enhances our competitive service offering.\u00bb<\/span><\/p>\n

Konecta<\/strong>, which merged with the multinational Comdata<\/strong> in April 2022 to create one of the largest groups in the sector globally, has been pursuing a geographical expansion plan for some years now.\u00a0<\/span><\/p>\n

The company, founded and chaired by Jos\u00e9 Mar\u00eda Pacheco<\/strong>, is already well established in the UK, with three centres in London\u2019s Canary Wharf, Manchester and Ringwood, Hampshire. With the integration of Bespoke<\/strong>‘s operations in Durban (South Africa), it is consolidating one of its strategic priorities, which is to continue to make progress in the English-speaking market, both in the UK and in the USA and Australia.<\/span><\/p>\n

Along with the consolidation of Bespoke<\/strong>, Konecta<\/strong> has strengthened its presence in the USA with the opening of an operations centre in San Antonio, Texas . With this centre, the Spanish multinational has gained a\u00a0 strategic location, with a flexible infrastructure that already supports the operations of its clients in the healthcare sector, together with Colombia and the UK.<\/span><\/p>\n

Konecta<\/strong> has a network of specialised operations centres across different countries to service the US market. These include El Salvador and Guatemala, with a pure teleworking (work from home) model; Mexico combining ‘digital marketing’; Colombia, leveraging local leadership to offer ‘nearshore’; and Peru, one of the fastest growing centres in CX BPO services.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Madrid, February 2024 Konecta, a world leader in the provision of Customer Experience services, has strengthened its positioning and presence in the English-speaking market with the integration of Bespoke, a UK-based company specialising in business process outsourcing activities, with production in Durban, South Africa. To add further to its English-speaking offer, Konecta has also opened […]<\/p>\n","protected":false},"author":75,"featured_media":30428,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-30430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/posts\/30430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/users\/75"}],"replies":[{"embeddable":true,"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/comments?post=30430"}],"version-history":[{"count":3,"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/posts\/30430\/revisions"}],"predecessor-version":[{"id":30433,"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/posts\/30430\/revisions\/30433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/media\/30428"}],"wp:attachment":[{"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/media?parent=30430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/categories?post=30430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spanish.en-desarrollo.net\/es\/wp-json\/wp\/v2\/tags?post=30430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}